Shipping Policy – rab-outlet.com

Thank you for shopping at rab-outlet.com. We are committed to delivering your outdoor gear – originally sourced from the Rab range – in a reliable, secure, and efficient manner. This Shipping Policy outlines everything you need to know about how we process and dispatch orders from our fulfilment centre to your chosen destination. Please read it carefully before completing your purchase.

Order Processing

Once you place an order on rab-outlet.com, our team begins preparing it for shipment. All orders go through a standard internal verification process, which helps ensure that the correct items, sizes, and quantities are packed. We take extra care when handling technical outdoor equipment from Rab, including insulated jackets, waterproof shells, sleeping bags, and base layers. Each item is inspected for basic quality before being carefully folded or rolled to minimise creasing and protect zips, seams, and fabrics.

Processing times may vary depending on the time of day your order is placed and the overall volume of orders our team is handling. Orders submitted during weekends or public holidays will be processed on the next available business day. We do not guarantee same-day dispatch, but we always aim to complete processing as quickly as possible without compromising accuracy or care.

Dispatch and Carriers

After your order has been processed and packed, it is handed over to one of our trusted carrier partners. rab-outlet.com works with established delivery services that have experience transporting soft goods and outdoor equipment. The carrier assigned to your order will depend on your location, package size, and weight. We do not favour one carrier over another; instead, we select the most appropriate service for each shipment to balance reliability and efficiency.

Once your parcel has been collected by the carrier, you will receive a confirmation. That confirmation will include details necessary to track your shipment. Please note that after dispatch, the estimated transit time is determined by the carrier. rab-outlet.com does not control delays caused by weather, customs, remote delivery areas, or carrier operational issues.

Tracking Your Order

Every shipment from rab-outlet.com is fully trackable. Once your order has been dispatched, you will be provided with a unique tracking number and instructions on how to use it. We strongly recommend checking the tracking information regularly, especially if you live in an area that may require additional delivery attempts or signature upon receipt.

If your tracking information shows no updates for an extended period, we encourage you to first check with the carrier directly using the tracking number provided. Should the carrier confirm an issue, you may then contact us through the appropriate channels listed elsewhere on our website. rab-outlet.com will assist in resolving carrier-related problems wherever possible, but we cannot be held responsible for delays once the parcel is in the hands of the delivery service.

Delivery Areas

rab-outlet.com currently ships to a wide range of locations. However, we do not claim to offer universal global shipping. Some remote or difficult-to-access regions may not be serviceable by our carrier partners. During the checkout process, you will be able to see whether your delivery address is eligible for shipping. If your location is not listed, we regret that we cannot fulfil your order at this time.

For customers in island territories, extremely rural areas, or regions with limited postal infrastructure, please be aware that delivery may take longer than average. rab-outlet.com will still process your order as normal, but extended lead times should be expected once the parcel reaches the local delivery network.

Multiple Items and Split Shipments

If your order contains more than one item from the Rab-sourced range, it is possible that all items will be shipped together in a single parcel. However, there may be rare occasions – for example, when items vary significantly in size or weight – where your order is split into two or more shipments. In such cases, you will receive separate tracking numbers for each parcel. You will not be charged any additional fees for split shipments beyond what was calculated at checkout.

Undeliverable and Returned Parcels

Occasionally, a parcel may be returned to our fulfilment centre as undeliverable. This usually happens when the address provided at checkout is incomplete or incorrect, when the carrier is unable to gain secure access to the delivery location, or when a package is refused at the point of delivery. If your order is returned to us for any of these reasons, we will notify you. You will then have the option to arrange a new shipment to a corrected address. Please note that additional steps may apply in such cases.

To avoid delivery problems, please double-check your shipping address before finalising your order. rab-outlet.com processes orders automatically once placed, and we cannot always modify an address after processing has begun.

Customs, Duties, and Taxes

For international shipments, please be aware that your order may be subject to local customs fees, import duties, or taxes. These charges – if applicable – are determined by the customs authority of your destination country. rab-outlet.com does not have any control over these fees, nor can we predict what they will be. Any customs charges, handling fees, or taxes imposed after your shipment leaves our fulfilment centre are your responsibility as the customer.

We strongly advise reviewing your local customs policies before placing an order on rab-outlet.com. In the event that you refuse to pay customs fees and the parcel is abandoned or returned, we may not be able to offer a full resolution.

Shipping Restrictions

Some items available on rab-outlet.com – particularly those containing certain materials or compressed gases (such as camp stove cartridges, if ever offered) – may be subject to shipping restrictions under local or international transport regulations. However, at present, the majority of our Rab-sourced products, including clothing, sleeping bags, and soft accessories, are not subject to such restrictions. If a specific item cannot be shipped to your location due to legal or carrier limitations, this will be clearly indicated on the product page.

Changes to This Shipping Policy

rab-outlet.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will become effective immediately upon being posted on this page. It is your responsibility to review this policy periodically. Your continued use of rab-outlet.com following any changes indicates your acceptance of the revised terms.

Final Notes

We appreciate your business and your trust in rab-outlet.com as a source of quality outdoor gear originally from Rab. While we cannot control every variable once a parcel is in transit, we promise to handle your order with care, transparency, and respect for your time. Thank you for choosing us.