Return Policy – rab-outlet.com

Thank you for shopping at rab-outlet.com. We want you to be completely satisfied with your purchase of outdoor equipment originally sourced from the Rab range. This Return Policy explains the conditions under which you may return an item, how to do so, and what to expect during the process. Please read this policy carefully before initiating a return.

Our Commitment

At rab-outlet.com, we understand that buying outdoor gear – especially technical clothing and equipment – can sometimes be challenging without trying the product first. Sizing, fit, and personal preference vary from person to person. That is why we offer a reasonable return policy for most products. However, because our items are sourced from the Rab range and inventory is often limited, we must apply certain conditions to protect both our customers and our small business.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must have been purchased directly from rab-outlet.com. Returns from other retailers or sources will not be accepted.
• The return request must be initiated within the period specified on our website (see “Return Window” below). Items returned after this period may not be accepted.
• The item must be unused, unwashed, unworn (except for try-on), and in the same condition as when you received it.
• All original tags, labels, and packaging must be intact and attached to the item.
• The item must be free from any odours (including perfume, smoke, deodorant, or outdoor smells), stains, pet hair, or signs of wear.
• For hygiene reasons, certain items are not eligible for return. These are clearly indicated on their respective product pages and may include base layers, underwear, socks, and sleeping bags that have been removed from their original sealed packaging.

Non-Returnable Items

The following items cannot be returned to rab-outlet.com, unless they arrive faulty or damaged:

• Products marked as “Final Sale” or “Non-Returnable” on the product page.
• Hygiene-sensitive items where the original seal or packaging has been broken.
• Items that have been used, washed, altered, or damaged by the customer.
• Items returned without all original tags and packaging.
• Items that show any signs of wear, including but not limited to scuff marks, pilling, pulled threads, or stretched fabric.

If you are unsure whether a specific product is returnable, please check the product page before ordering. rab-outlet.com reserves the right to reject any return that does not meet the above criteria.

Return Window

Returns must be initiated within the return window stated on our website at the time of your purchase. This window begins on the date your order is marked as delivered by the carrier. Any return request submitted after the window has closed will not be accepted.

We strongly recommend trying on and inspecting your Rab-sourced items as soon as you receive them. Do not remove tags until you are certain you wish to keep the product.

Faulty or Damaged Items

Despite our careful inspection process before dispatch, items can occasionally arrive with manufacturing faults or be damaged during transit. If you believe your product from rab-outlet.com is faulty or arrived damaged, please contact us through the appropriate channels shown elsewhere on our website as soon as possible.

For faulty items, we may request:

• A clear description of the fault or damage.
• Photographs showing the issue from multiple angles.
• Your order number and the name of the affected product.

We will assess each claim individually. Approved faulty or damaged items will be resolved appropriately. Please note that damage caused by normal wear and tear, misuse, accidental damage, improper washing, or modifications made after delivery is not considered a fault. Similarly, issues arising from improper sizing or personal preference are not covered under faulty goods provisions.

How to Initiate a Return

To start a return, please follow these steps:

1. Locate your order confirmation email or log into your account on rab-outlet.com (if you created one).
2. Find the specific product you wish to return.
3. Follow the return instructions provided on our website. These will guide you through the process.
4. Prepare the item according to the conditions described above. Ensure all tags are attached and the item is packed securely in suitable outer packaging. Do not attach any labels or tape directly to the product itself.
5. Once your return request has been acknowledged, you will receive further instructions.

Condition of Returned Items

rab-outlet.com inspects every returned item carefully. If an item is returned in a condition that does not meet our eligibility criteria, we reserve the right to reject the return. In such cases, we may offer to send the item back to you, depending on the circumstances. Items that are returned soiled, damaged, or missing tags will not be accepted for a standard return.

Refunds

Once your returned item is received and inspected by rab-outlet.com, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method used at the time of purchase.

Please be aware that:

• The original payment method will determine how quickly the refund appears in your account. Different financial institutions may take varying amounts of time to process refunds. rab-outlet.com has no control over this timing.
• Any amounts that were not part of the product price (such as any additional service charges, where applicable) are generally non-refundable.
• If your order qualified for any promotional discount, the refund amount may reflect the proportion of the discount applied to the returned item.

Return Shipping Responsibility

You are responsible for ensuring that returned items reach our fulfilment centre safely and in the required condition. We strongly recommend using a tracked or signed-for service, as rab-outlet.com cannot be held responsible for items lost or damaged during return transit. The original outer packaging should be adequate for return, but you may use any secure packaging of your choice.

Partial Returns and Multiple Items

If your order contained multiple items from rab-outlet.com and you wish to return only some of them, that is permitted. Each returned item must individually meet the eligibility criteria described above. The refund amount will reflect only the returned items.

Exchanges

rab-outlet.com does not offer direct exchanges. If you need a different size, colour, or product, you must return the original item following this Return Policy and place a new order separately. This approach helps us maintain accurate inventory records and allows you to secure the correct item as quickly as possible.

Final Sale Items

Products marked as “Final Sale” or “Non-Returnable” cannot be returned for a refund or exchange, regardless of the reason, unless they arrive faulty or damaged. Please check product pages carefully before completing your purchase on rab-outlet.com. If you are unsure about sizing or suitability for a Final Sale item, we recommend contacting us before ordering.

Changes to This Return Policy

rab-outlet.com reserves the right to update or modify this Return Policy at any time without prior notice. Changes will become effective immediately upon being posted on this page. It is your responsibility to review this policy periodically. Your continued use of rab-outlet.com following any changes indicates your acceptance of the revised terms. The version of this Return Policy in effect at the time of your purchase applies to your order.

Limitation

This Return Policy applies only to products purchased directly from rab-outlet.com. We cannot accept returns for products purchased from other retailers, even if those products are also from the Rab range. Similarly, rab-outlet.com is not responsible for any returns sent to addresses not provided by us.

Your Rights

Nothing in this Return Policy affects your statutory rights under applicable consumer protection laws. If local law in your jurisdiction provides you with additional return or refund rights that cannot be excluded, those rights will apply in addition to the terms set out in this policy.

Fraudulent Returns

rab-outlet.com reserves the right to take appropriate action against any customer who engages in fraudulent return activity, including but not limited to returning counterfeit items, returning items not purchased from us, or repeatedly abusing our return policy. Such action may include refusing future orders, closing accounts, or pursuing legal remedies.

Contact Us

If you have any questions about this Return Policy or need assistance with a return, please reach out through the contact options provided elsewhere on rab-outlet.com. We will make reasonable efforts to respond to your inquiry and help resolve any issues.

Acknowledgment

By placing an order on rab-outlet.com, you acknowledge that you have read, understood, and agree to this Return Policy. Thank you for choosing us for your Rab-sourced outdoor gear. We appreciate your understanding and cooperation.